Chapter 4: The other half of communication
When people communicate, they usually want one of two things: to solve a problem or to be heard. The stereotype is that men want to problem solve and women want to be heard, but regardless of stereotypes, being truly heard is a rare and precious gift. Most of the other chapters of this book talk about talking, but listening is the other half of communication.
Simply having someone — anyone — to listen to you can be immensely valuable. A straightforward example of this is the “cardboard cutout dog” effect.1
…and here’s the rest: