Chapter 15: What did you intend?
Communication can be scary and dangerous. We use lethal-sounding words like “landmine” and “trigger” to describe some unpleasant surprises you can stumble upon while communicating. Even in normal conversations about everyday subjects, we sometimes say things that seem totally innocuous to us, and we’re blindsided when the other person reacts with anger, hurt, or fear.
It’s no fun to be on the other end, either. There you are, having a pleasant conversation, when the person you’re talking with suddenly drops a bomb on you, saying something unimaginably hurtful, and then sits there with bug-eyed surprise when you express your hurt feelings! What’s going on here?
…and here’s the rest: